Weighing the pros and cons of the cloud phone system and traditional phone system while keeping the current business demands at the pivot is more than essential as it helps a business to find out which is the best for them. Communication is an integral part of a business and requires high-end resources to make it happen without any hassles. In the wake of technology, cutting the cord from business communication has become a raving trend. Since then, the business world is busy ruling out which option is better than others and should become a part of the organization. Let’s find out. We will put key business issues at the center and will try to find which means of communication is handling them with full conviction.
1 Proper call handling
Outbound and inbound calling traffic can be too tedious to handle in certain business ecosystems like e-commerce, hospitality, health care, and retail. If a business wants to taste success, then handling the calls without high call waiting time is one thing that should be done diligently. In the case of the traditional phone system, you have a physical PBX system and a receptionist to deal with it. With physical PBX, you can set a maximum of 10 extensions, and when a call comes, the receptionist will transfer the call to the next available agent. All of this manual call handling comes with low response and poor handling. If the receptionist is busy transferring one call, then another caller has to wait. On the other hand, the cloud-based office phone system automates the things from the ground level. It can set as many extensions as you want and automate the call forwarding. As soon as the caller calls you, it automatically transfers the call to the next available agent. There are many other features like call transferring and auto call answering that ensures every call gets answered in the nick of time. This way, you can improve your call handling response time, ensuring no call gets missed.
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Verdict- Cloud telephony can handle call traffic in a more advanced and streamlined manner leading to business success.
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2 Cutting down the operational cost and increasing ROI
Every business has to make sure that its operational cost is as low as it could be and helps in gaining maximum ROI to thrive in. The one who succeeds in this is likely to grow for sure.
With a traditional phone system, installment hassles are high. You need to spend a lot of copper wiring, physical phone system, PBX, and other hardware. Not only this. You need to take care of system maintenance, as well. The call incurring charges are also high with the traditional phone system that leads to a great financial burden on the business. With cloud telephony, you need to worry about all of this and many more. The hosted phone system is managed and maintained by the service provider itself instead of the monthly rental paid by the user. It requires no hardware installation. Just get VoIP phone number and start calling. As cloud-telephony uses internet connection to make the calls, call incurring charges are way too cheap than the traditional landline system.
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Verdict - Using cloud telephony can help you get the maximum ROI and reduce operational costs without much stress.
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3 Customers want more than mere calling
In the wake of technology, your customers are going to contact you in various ways. They prefer sending you a text, email, or leave a voicemail instead of making a call and waiting for the call to get answered. The traditional phone system is only for calling. Unified communication, which is the need of the hour, is not at all possible with it. However, voicemail facility is available with cutting-edge telephony; handling it manually is again a great pain. You need to listen to each message and then answer it. Well, cloud telephony brings great relief in this section, as well. Your cloud-based virtual phone system comes with an in-built unified communication ability. You can send SMS, emails, and voicemail to the callers without any hassles. You can also set up a chatbot directly on your business website and offer immediate virtual assistance. Setting up web-conferencing with the team members is also possible. The thing to rejoice is that all of this can be done without paying any extra penny.
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Verdict - Cloud telephony overcomes all of the communication hurdles and helps a business to get in touch with disparate team members and customers in numerous ways without bearing any extra financial burden. It’s a clear win for a cloud-based office phone system. With the power of AI and technology, it is capable of handling almost every major operational issue that comes across while running a business with ease. Choosing this over the traditional phone system is indeed one of the best things that you can do to improve your market presence, ROI, and customer satisfaction.
