HappyFox app review: respond to customers regardless of your location 2021

Introduction

For global corporations, businesses, institutions, and organizations looking for a help desk, HappyFox can often be the way to go. With that in mind the HappyFox iPhone online store app makes it possible for customers to access the support help desk of your business even when they are on the go.

This online store app can be used on the iPod touch, iPad, and iPhone and is a cloud-based customer support software system. Employees are given full access to a number of features which also makes it possible for them to respond from any location.

Keep reading our HappyFox app review to learn more about this top online store app for iPhone and iPad users.

Why Use This App

By using HappyFox you will be able to view all your customer tickets in a flash. Because it's available on your mobile device you can be in any location and view these tickets, and you'll have full access at all times.

View such things as the "My Pending" tickets list, check out your completed Ticket Details, and view your Ticket History. There are many other things you can do with the app such as being able to search and filter through the tickets. You can sort them by status or categories.

This app isn't just about viewing information though: you can also respond to customers from the app with the Ticket Updates. If you need to be able to contact other support desk personnel you can send private notes to them. This gives users a quick and easy way to stay in contact with other employees.

Keeping Business Flowing

This app is all about keeping the business flowing so that no matter where you are you can be productive and be sure to respond to your customers in a timely matter.

This app has a very recent update which includes enhancements to how the app performs. You can now search for a ticket based on its due date and you can remove search options if you like.

The user interface has been kept very user-friendly so that this doesn't slow down the flow in any way. Searching for information is quick and simple and viewing the tickets is very easy.

As you look through them you can quickly view what tickets are new, on hold, and open as they are flagged with colored bars representing each status.

You can view how long ago it was received, who it has been assigned to, and more. I will say that despite the fact it is user-friendly it would be nice to see a bit sleeker of a look.

Pros and Cons

Pros

• Provides customer support workers with a way to view, manage, and respond to tickets
• Sort and filter tickets by a number of criteria
• View your ticket history
• View the tickets completed
• Send private notes to other employees

Cons

• The user interface could use some polishing

Final Thoughts

The HappyFox app for your iPod touch, iPad, and iPhone makes it possible to be in contact with your customers at all times and providing them with the customer support they want.